Shipping policy

New Zealand

Free shipping on NZ orders of $99 or more. Orders under $99 are $11, or $16 for parcels over 2 kg.

We send every order with NZ Post from Auckland. Most parcels arrive in 1–3 working days. Rural and remote addresses can take a little longer. Follow your parcel with NZ Post tracking.

Want to try before you buy? Visit us at 366 Great South Road, Ōtāhuhu, Auckland, Monday – Saturday, 9:30am – 5:30pm.

Australia

Shipping to Australia is calculated by weight at checkout. Free shipping on Australian orders of $149 or more.

Other countries

Shipping rates are shown at checkout. Import duties, taxes and local charges are not included in our prices and are paid by the customer.

Delays and lost parcels

Once your parcel is with NZ Post, delivery times are in their hands. If your order hasn't arrived or something looks wrong, email us at 2021elegantdesigns@gmail.com and we'll help sort it out.